Ames Municipal Utilities Online Customer Service

Transfer Service Instructions - Please Read Before Proceeding

Use this form, transfer service, if you currently have an account in your name with the Ames Municipal Utilities and want to stop service at your present address and start service at a new address served by us.

Use the start service form if you do not have service in your name or if you are a current customer of the Ames Municipal Utilities and want to add an additional service in your name.

Please submit your transfer service request to the Ames Municipal Utilities at least one working day prior to the date you want your service to start or to stop.  The start and stop dates can, but do not need to be the same day.  If the dates are different, then your request should be submitted at least one working day prior to the earlier of the two dates.  Working days are Monday through Friday, except holidays.  Transfer requests received after 4:30 p.m. will be considered as being received on the next working day.  A same day service charge may be billed to your account if your transfer service request is not received at least one working day prior to the date you want your service started or stopped in your name.

 You will receive an automatic email notification after we have processed your transfer service request if you enter your email address on the request form.

To complete the transfer service form, you will need the following information:

• Your date of birth and either your social security number, driver’s license number, or state identification number. If married, you will need the same information for your spouse.
• Your Ames Municipal Utilities account number (your account number is printed on your bill).
• The date you want service to begin at new address and to stop at present address, we may change either of your requested dates by up to two(2) work days to coincide with existing requests.
• Your present and your new service addresses, including apartment, lot, or unit numbers.
• Your landlord’s name, if you will be renting at your new address.

By submitting a request to transfer your utility service, you are agreeing to pay all utility bills rendered at your present address for service provided through the stop date. You are also agreeing to pay all utility bills rendered for service provided at your new address while the account is in your name. The account will remain in your name until we receive notice to stop your service.

Secure Sockets Layer (SSL) encryption technology will be used to protect the information you provide to us on the transfer service form. If you would prefer to mail or fax your request to us rather than submitting it electronically, you can download a transfer service form at (transfer.PDF).

To do this, you will need to have a version of the Adobe® Acrobat® Reader software.  You may download the free version from Adobe's website and then click on the transfer.pdf link.

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This page was last updated on 03/06/2008 .