Use this form, stop service, if you have an account in your name with the Ames Municipal Utilities and you want to stop your service.
Use the transfer service form if you currently have an account in your name with the Ames Municipal Utilities and want to stop service at your present address and start service at a new address served by us.
Please submit your stop service request to the Ames Municipal Utilities at least one working day prior to the date you want your service terminated. A $25 same day service charge may be billed to your account if your stop service request is not received at least one working day prior to the date you want your service terminated. Working days are Monday through Friday, except holidays. Stop service requests received after 4:30 p.m. will be considered as being received on the next working day.
To complete the stop service form, you will need the following information:
You will receive an automatic email notification after we have processed your transfer service request if you enter your email address on the request form.
A final bill will be prepared within two weeks of your stop date. If you have a deposit with us, it will be applied to your final bill. A refund check will be issued to you if your deposit exceeds the amount of your final bill. Refund checks are mailed four to ten days after final bills are mailed.
Secure Sockets Layer (SSL) encryption technology will be used to protect the information you provide to us on the stop service form. If you would prefer to mail or fax your request to us rather than submitting it electronically, you can download a stop service form at (stop.PDF).
To do this, you will need to have a version of the Adobe® Acrobat® Reader software. You may download the free version from Adobe's website and then click on the stop.pdf link.
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This page was last updated on
02/26/2010